Our Homeowner Surveys are about you, the homeowner, and your answers are very important to Van Metre. We are committed to building your dream home. To help us ensure that you are delighted with your home buying experience, an independent 3rd party company will invite you—both after settlement and about midway through your one-year warranty—to participate in a survey by mail or email. This gives you the opportunity to provide honest and timely feedback about our processes, products, and service. Most importantly, if you feel you have not been provided with top-notch service, please immediately notify your Customer Care Ambassador. We will make every effort to address and correct your concerns. We, at Van Metre, value your feedback. After all, it is how we get better for both you and our future homebuyers.